Contact & Report an Issue
Email support@plantita.online. Include your account email and, for orders, the order reference.
Help with an order
Most order problems are fastest to solve in the app: open the order to cancel it (before a rider is assigned) or request a refund (within 7 days of delivery). See Returns, Refunds & Cancellation and Disputes & Complaints.
Report an issue
In the app, use Report on a listing or profile. You can also email us; each link below opens an email with the right subject.
- Report a sellerSeller's shop name, what happened, screenshots.
- Report a productListing name or link and why it breaks the rules. You can also use Report on the listing in the app.
- Report a riderOrder reference, date and what happened.
- Report fraudWhat happened, amounts involved and any evidence.
- Report a prohibited productListing name and the rule you think it breaks.
- Copyright or trademark complaintSee the Intellectual Property Policy for what to include.
- Privacy request or concernWhich right you want to use (access, correction, erasure, objection, portability).
- Other legal or compliance issueDescribe the issue and how to reach you.
Privacy requests
To access, correct, delete or object to the use of your personal data, email support@plantita.online from your account email. You can also delete your account in the app's settings. See the Privacy Notice.