Account Deletion Request

About GrowMate & Account Deletion

GrowMate, the app served by plantita.online, is a botanical companion and community marketplace in the Philippines. We respect your privacy and provide transparent controls to delete your account and personal data at any time, with an authenticated in-app request and an external support request pathway.

Account deletion is permanent. Once completed, your profile, plant care logs, active listings, and associated personal information cannot be recovered.

Method 1: In-App Deletion

If you have the GrowMate mobile application installed on your device, you can request deletion using authenticated in-app controls. Any marketplace order history, including completed orders, currently requires manual support review:

1. Open the GrowMate app on your Android or iOS device.
2. Ensure you are signed in to the account you want to delete.
3. Tap the Profile tab in the bottom navigation bar.
4. Tap the Settings icon (drawer/gear) in the top corner to open the Settings menu.
5. Scroll to the account section and select Delete Account.
6. Review the warning dialog and confirm your choice.

Result: For eligible accounts, the service removes account files before deleting the account. If a step fails, the app reports an error so you can retry or contact support. Accounts with any marketplace order history require support review, including completed orders.

Method 2: Public Web & Email Deletion Request

If you have uninstalled the application, lost access to your device, or prefer to request deletion via the web, you may submit an erasure request directly without logging in:

Send an email to our support team at support@plantita.online with the subject line Account Deletion Request.

Required Information

To identify your account and prevent unauthorized deletions, please include the following details in your message:

• Account Email: The Google account email address registered with GrowMate. (Requests must be sent from or confirmed via this address).
• Display Name / Username: Your profile name as displayed in the GrowMate application.
• Statement of Request: A clear statement such as: "I request the permanent deletion of my GrowMate account and erasure of all associated personal data."
• Role Details (if applicable): If you registered as a seller or rider, please provide your registered shop name or rider full name to expedite verification.

Submit Deletion Request by Email

What happens next: Send your request from the email used for your GrowMate account. John Michael Beringuel, the operator of GrowMate at plantita.online, will verify account ownership, review personal-data removal or anonymization, and explain which necessary transaction, dispute or safety records must be retained and for how long. Order history does not prevent you from submitting a request. Completion and timing must be confirmed by support; no automatic deletion or fixed legal deadline is promised by this page.

What Data is Deleted

Upon processing an account deletion request, the following information is permanently erased or anonymized:

• Account & Profile: Authentication record, email address, profile photo, display name, username, biography, and garden settings.
• Addresses & Geolocation: Saved delivery addresses, pickup locations, and device location preferences.
• Botanical Content: Saved garden plants, scan logs, watering reminders, and personal notes.
• Marketplace Listings: All active, pending, or draft listings and associated photo uploads.
• Communications: Direct message drafts, support communications, and AI assistant interaction histories.

Exceptions & Legitimate Retention Requirements

In accordance with Philippine law, account deletion may be delayed or certain limited records retained under the following circumstances:

• Unresolved Orders in Progress: If you have an active order that is pending confirmation, preparing, or out for delivery with a courier, the account cannot be deleted until the delivery is completed or cancelled.
• Financial Settlements & COD Remittance: If you are a buyer, seller, or rider with outstanding cash-on-delivery collections, pending remittance deposits, or undisbursed earnings, account deletion is deferred until all balances are fully settled and reconciled.
• Disputes, Returns & Refunds: If there is an active after-sales complaint or an open refund request under the 7-day buyer protection window, records are retained until the dispute is resolved.
• Statutory Record-Keeping Obligations: Double-entry financial ledger records, transaction receipts, and payment audit logs must be maintained for the retention periods mandated by the Bureau of Internal Revenue (BIR) and the National Internal Revenue Code (NIRC). These records are securely archived and isolated from operational use.
• Fraud & Security Prevention: Limited cryptographic hashes or audit trails may be retained where strictly necessary to prevent fraud, enforce platform bans, or defend against legal claims.

Privacy Policy & Contact Information

For complete details on how GrowMate processes personal data, please review our full Privacy Notice and our Terms & Conditions.

GrowMate is the app served by plantita.online and is operated by John Michael Beringuel. For support, privacy and deletion requests, email support@plantita.online. Do not send passwords, one-time codes, payment credentials or identity documents unless a specific, proportionate verification request has been explained.