Legal & Business Information
GrowMate is the app served by plantita.online.
GrowMate's business details and policies in one place.
Business information
- Brand
- GrowMate
- Partner
- Department of Agriculture, Republic of the Philippines
- Recognition
- Winner, Young Farmers Challenge 2026 (Department of Agriculture)
- Operator
- John Michael Beringuel
- Business address
- [TO BE COMPLETED BY GROWMATE]
- Registration
- [TO BE COMPLETED BY GROWMATE]
- DTI / SEC
- [TO BE COMPLETED BY GROWMATE]
- BIR
- [TO BE COMPLETED BY GROWMATE]
- Customer support
- support@plantita.online
- Privacy contact
- support@plantita.online
- Data Protection Officer
- [TO BE COMPLETED BY GROWMATE]
- Business hours
- [TO BE COMPLETED BY GROWMATE]
Policies
- Terms & ConditionsThe terms that govern your use of GrowMate, the plant-care app and cash-on-delivery plant marketplace for the Philippines.
- Privacy NoticeHow GrowMate collects, uses, shares and protects personal data, and how to exercise your rights under the Data Privacy Act of 2012.
- Cookie PolicyWhat cookies and browser storage GrowMate uses. The website sets no tracking or advertising cookies.
- Buyer TermsTerms for buying plants, seeds and garden supplies on GrowMate with cash on delivery.
- Seller AgreementThe agreement between GrowMate and sellers: verification, listings, orders, the 10% marketplace fee, cash-on-delivery settlement and payouts.
- Rider / Delivery Partner AgreementThe agreement for GrowMate riders: approval, pickup with the seller PIN, cash on delivery, proof of delivery, cash deposits and earnings.
- Returns, Refunds & CancellationWhen GrowMate orders can be cancelled, how to request a refund within 7 days of delivery, and what happens with failed deliveries.
- Delivery & COD PolicyHow GrowMate rider delivery and cash on delivery work: the route, the delivery fee formula, proof of delivery and failed deliveries.
- Marketplace Rules & Prohibited ProductsListing standards, seller conduct and the items that cannot be sold on GrowMate.
- Disputes & ComplaintsHow to raise a problem with an order, a seller, a rider, a payout or another user on GrowMate, and how GrowMate handles it.
- Intellectual Property PolicyGrowMate's brand and content, the content users upload, and how to report copyright or trademark infringement.
- Acceptable Use PolicyBehaviour that is not allowed on GrowMate, from fraud and harassment to security attacks and manipulation of reviews or rankings.
- Account Deletion RequestHow to delete your GrowMate account and request erasure of your personal data under the Data Privacy Act of 2012.